Netflix - Can't sign up - getting a spinning circle

[Tallica+bear]

When is this rolled out? I have spent the last 3 hours on a chat with a sky rep trying to sort my netflix. I have lost count how many times we have reset settings and refreshed apps 😞 

Moderator note: subject of thread updated to better reflect the conversation

[Petty1]

Netflix isn't loading. Just got a red spinning circle. Tried refreshing apps and rebooting the box but it hasn't fixed the issue. Any ideas please?  @KevNewMedia 

[stella1]

Exactly the same here. Please fix

No error code showing, just red circle going round and round. Tried all above to no avail

[Petty1]

I've just called Sky and apparently it is a Sky wide issue with no ETA on a fix for it 

[Tallica+bear]

This sounds like an update has caused this. For more than one box to brick with a netflix issue. 

I also lost all my recordings on the same day. 

[Tallica+bear]

And now at 6pm it has started to work! Despite no reset or reboot. Sky had removed netflix from my account earlier and then added it. Just now I've had to go through procedure of logging back in and picking my package. 

Frustrating. 

[KevNewMedia]

Hi Everyone

I'm sorry for the problems that you've experienced.

I've moved your posts here as the issue is not the same, even though the symptoms were similar.

Can you confirm for me that you can now sign up/in to Netflix through your Q box?

[Tallica+bear]

Yes, netflix is now working for me. 

This was after 3 hours yesterday with a sky employee trying to resolve the issue. It didn't work when I was with them but started working at 6pm. 

[KevNewMedia]

Thank you for confirming, and I'm glad to hear it's working as expected @Tallica+bear