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Discussion topic: Need to reset q box at least one a week

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This message was authored by Bryanm This message was authored by: Bryanm

Need to reset q box at least one a week

Only had sky q since week before Xmas 2024 and it's cheering me off. At least once a week I either get "error on this channel" message on EVERY CHANNEL, or "you need a signal ". I unplug from mains, plug back in and its ok. I had sky+ for 10 years and not once did I have to do this.i should not have to unplug the box once a week.
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This message was authored by Laing1 This message was authored by: Laing1

Re: Need to reset q box at least one a week

Posted by a Superuser, not a Sky employee. Find out more

@Bryanm wrote:
Only had sky q since week before Xmas 2024 and it's cheering me off. At least once a week I either get "error on this channel" message on EVERY CHANNEL, or "you need a signal ". I unplug from mains, plug back in and its ok. I had sky+ for 10 years and not once did I have to do this.i should not have to unplug the box once a week.

@Bryanm You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1 then select
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
Bryanm
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This message was authored by Bryanm This message was authored by: Bryanm

Re: Need to reset q box at least one a week

I appreciate yoyr reply but would like to see if get a reply from sky. Do they reply on this forum at all. 

Bryanm
Topic Author
This message was authored by Bryanm This message was authored by: Bryanm

Re: Need to reset q box at least one a week

I'm going to try the "turn hdmi control off" first as that's something I can do without messing up. 

This message was authored by Laing1 This message was authored by: Laing1

Re: Need to reset q box at least one a week

Posted by a Superuser, not a Sky employee. Find out more

@Bryanm wrote:

I appreciate yoyr reply but would like to see if get a reply from sky. Do they reply on this forum at all. 


@Bryanm you will very rarely get a reply direct from Sky as this is mainly a customer helps customer forum 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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