Need to move my exterior sky cable due to new extension

[Nick126]

My existing cable runs across the front of our house. The cable is in the way of my new extension and requires relocation slightly higher. The existing cable and dish is nearly 5 years old

[Daniel0210]

@Nick126 

If you call Sky they can arrange an engineer. Sky will charge in the region of £65 for this. You could employ a local satellite company but get a quote first.

[Nick126]

Hi, I tried to call but they put me through this method. Which number should I call?

[Daniel0210]

@Nick126 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which (as you've discovered) may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.