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Discussion topic: Need to cancel my engeenier appointment

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This message was authored by Katy9 This message was authored by: Katy9

Need to cancel my engeenier appointment

I have an engineer booked for the 15/11/2023 I no longer need the appointment
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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Need to cancel my engeenier appointment

Posted by a Superuser, not a Sky employee. Find out more

@Katy9 

See this link

https://www.sky.com/help/articles/reschedule-your-sky-tv-engineer-appointment

Don't leave it too late and get a £25 penalty. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Wendyco This message was authored by: Wendyco

Re: Need to cancel my engeenier appointment

I've been trying to cancel my Sky engineer appointment, have gone into my orders and pressed cancel appointment but it said I need to call to cancel. Firstly they don't you a number to cancel so when I finally did find the number it's been constantly engaged???

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Need to cancel my engeenier appointment

Posted by a Superuser, not a Sky employee. Find out more

@Wendyco 
If you need to contact Sky, then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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