Mysky_1802 already subscribed . Tried reboot but no difference

[Frank61]

I tried to watch sky cinema which I subscribe to, a message tells me to upgrade using the red button. Then message already subscribed and code MYSKY_1802 appears.

[Jporch316]

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@Frank61 wrote:

I tried to watch sky cinema which I subscribe to, a message tells me to upgrade using the red button. Then message already subscribed and code MYSKY_1802 appears.

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Have you tried pulling the plug for a few minutes ? This clears some system glitches. Also it may be worthwhile rebooting your router.

if you have only recently added sky cinema it can take a few hours for the subscription to activate 

[Frank61]

No This isn't helping.  I have skyQ and even when I start cinema on main home page there is a upgrade to cinema option

[Jporch316]

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@Frank61 wrote:

No This isn't helping.  I have skyQ and even when I start cinema on main home page there is a upgrade to cinema option

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@Frank61 

You have posted in the sky glass / stream forum . You will need to start a new thread in the sky Q sub forum 

[lettice]

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@Jporch316 wrote:

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@Frank61 wrote:

No This isn't helping.  I have skyQ and even when I start cinema on main home page there is a upgrade to cinema option

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@Frank61 

You have posted in the sky glass / stream forum . You will need to start a new thread in the sky Q sub forum 

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@Jporch316 @Frank61 

I've moved the above posts over to this new Sky Q thread.

[Baz.]

If you go to the sky cinema on the sky go  app can you view films or do you get the message to upgrade on the movie channels.  If you can view the films the signal may need to get sent to your viewing card again. 

[Frank61]

Thank you. Yes I can watch on my mobile sky go app.  I will contact sky to send signal to viewing card. Thanks again

[Baz.]

I had the same issue with Sky sports till I got to someone that could send the signal to my card again