My volume buttons have stopped working on my sky q remote. All others are fine

[Perkyp]

The volume buttons on my remote have completely stopped working. All others functions are fine just these. How do I get a new remote

[oldfella]

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@Perkyp wrote:

The volume buttons on my remote have completely stopped working. All others functions are fine just these. How do I get a new remote

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Hi @Perkyp 

Have you tried completly  resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Perkyp]

I tried this as I know it works via signal so made sure there was nothing in the way when doing this. Have tried this more than once. Like I say all other buttons work fine. It's just the volume

[oldfella]

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@Perkyp wrote:

I tried this as I know it works via signal so made sure there was nothing in the way when doing this. Have tried this more than once. Like I say all other buttons work fine. It's just the volume

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Hi @Perkyp 

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment.
In the meantime if you have an Apple device with Sky Go you can set up a virtual remote to control your Q boxes.
See following link.
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?

[Chodley]

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@Perkyp wrote:

I tried this as I know it works via signal so made sure there was nothing in the way when doing this. Have tried this more than once. Like I say all other buttons work fine. It's just the volume

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All other buttons use bluetooth. Only the volume uses IR (I think you meant that when you said "signal"?) to the TV and the reset you tried should have re-configured the remote with the IR codes for your TV so maybe its IR transmitter is faulty.

does holding down the power button turn the TV on and off? That uses IR too.

[Martinx2]

Mine did the same with my Samsung tv, you need to re program your remote to your tv in sky q settings. 

[Lizzywhizzy]

The settings on the Q box fixed my problem, thank you to the person that advised this 🙂

[Debraheslop]

How do I get a new remote 

[Daniel0210]

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@Debraheslop wrote:

How do I get a new remote 

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@Debraheslop 
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (I’m not sure if this is available to customers in the Republic of Ireland).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It may be quicker to purchase a new remote from a retailer / larger supermarket. If you do that as well as the above you’ll have a spare.

In the meantime if you have an Apple device with Sky Go you can possibly set up a virtual remote to control your Sky Q box. See this link which may help
https://helpforum.sky.com/t5/Sky-TV/Virtual-Sky-Q-Remote-Now-Available-on-Sky-Go/ba-p/4363637?