Sky Q box cutting in and out, issue with viewing card.

[JimFred01]

Our Sky Q box keeps cutting out, either pauses TV or cuts out completely. The screen goes blue and we get a message saying 

"Check viewing card correctly installed and chip is facing up"

we have removed and cleaned the card a number of times and refitted it but the problem still occurs, which is happening more regularly. Tried the service checker on the app but it says box is working correctly. I've tried to find the customer service number to talk to them but can't find anything on line just keep being redirected back to where I've started. Very frustrating

[LCMorris]

Same here Tried calling and "got were having some technical issues at the moment please call back later"

[RobinL1]

Having the same issues here in Tallaght - tried rebooting/re-seating card same issue

[Breville44]

We are having issues as well. Must be a country wide problem!

[Dirkblack]

Same here. Apparently there's a lot of us there's a lot of people complaining on Twitter.

[bill2]

I am having the exact same problem this morning there must be something wrong their end 

[MightyQuinn]

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@Dirkblack wrote:

Same here. Apparently there's a lot of us there's a lot of people complaining on Twitter.

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Hi All, Sky are already aware and are working on it.

[Angellady444]

I have the same issue except with the secondary box. Main box and tv working perfectly. Screen goes blue then asks to insert card. Tv then jumps back to programme.  Get to watch two minutes then blue screen again. While watching volume goes. Ive done all the usual restart etc but this doesnt resolve it. 

[MightyQuinn]

Hi @Angellady444   @NeilHall   Sky are aware and are working on it.

[moger4]

what a **bleep** show no live chat so i am paying for no tv because they dont do deaf !!!

the skyq box is rubbish it keeps switchign on and off and NOW t=it cant read the card so i ahve NO paid sevrices !!!

the live chat is off line , and the phone number doesnt do relay so here i am eight quid a month with nothing to show for it 

they can either send me a new box new card and give me three months of free sky or accpet that i will no longer be a sky customer after forty plus eyars all the way back to anolog  taling ten friends with me 

i am sick and tired of poor service for loyal customers 

[DohRayMe]

Same happening to me. Its annoying. Tried reinserting viewing card and rebooting Sky Q. Still no joy

[MightyQuinn]

Hi @moger4   Sky are aware and are working on it.

[moger4]

you wotrk for sky ? well its nto good enlough 

[BazD6971]

Happening to me too this morning. Good to hear it's a general issue that Sky are aware of. After a couple of reboots, i've left the Master Box on Sky News Channel (501) and am able to watch the channel I want (408) on one of the mini boxes. So far, no further interruptions.

[Kay139]

Having the same issue have to turn off tv and reset but it doesn't last long before freezing again.