My viewing card keep's dropping in and out and/or I see a message asking me to upgrade

[Tjs64]

I think i may need a new viewing card..the one i have is quite old.

I have run through all that is suggested online but that has'nt worked.

One minute a message come's up to say i need to insert the card properly.then it say's no card detected.

Obviously when it drop's out i have no tv..i need help asap please !!

Moderator note: subject of thread updated to better reflect the conversation

[Keely1990]

Mines just started doing this as well it's runs for 10 mins then says car not inserted ...

[Ray+Keenan]

Ours has started doing it too. 

Rebooted the box and it came back only for the message to reappear ten minutes later. 

[Chodley]

This seems a weird coincidence

Closest thing to an online chat at the moment is probably contacting them on twitter

tried this?

https://www.sky.com/help/articles/viewing-card

[bullus]

Ours also saying viewing card not inserted

[Andym15]

Exactly the same problem. 
Cannot read viewing card  message has popped up 4 times in the last 45 minutes.

[brian+d]

I am getting this too.

come on sky, we pay enough for you to avoid these problems

[chrisw991]

Also happening for me. Had it twice in the last hour.

[Andym15]

It just happened again. 
A blue screen with the viewing card message followed by a blank grey screen followed by a return to what I was watching, all within 60 seconds or so.

I didn't touch any buttons. I just sat and watched it to see what would happen and it sorted itself out.......until next time!

[Rudeturtle8]

• Yes I am also having this problem today. It may be related to the issue the from a few weeks ago where every recording was 14 hours. 

[Quoman7]

---

@Tjs64 wrote:

I think i may need a new viewing card..the one i have is quite old.

I have run through all that is suggested online but that has'nt worked.

One minute a message come's up to say i need to insert the card properly.then it say's no card detected.

Obviously when it drop's out i have no tv..i need help asap please !!

---

Hi @Tjs64 SKY are aware of the error message, and are working on the problem.

Try Changing  the channel and then returning back may clear the message?

[Christine+Walder]

I am also getting this issue it cleared and has come back again.

[Rachel-Buckland]

For the last 48 hours we have been having issues with the viewing card. It keeps stopping and telling me its not connected, to this I remove and replace, now its saying it is no longer active.

[Meggymoosmommy]

I am having the same problem sky viewing card message. Sky checker is saying no problems but clearly there is.....

[Andym15]

Thanks @Quoman7  Thats good to know.

It's just done it yet again and took longer this time, but did sort itself out after a couple of minutes.

Its more or less unusable like this so fingers crossed it gets sorted quickly.