My upstairs tv will not link to sky box. It keeps dropping out. Internet signal good and main tv goo

[Lilian+Weatherley]

The upstairs tv keeps dropping out and says it's not linked to sky q box or there is no signal. Downstairs tv working fine and internet signal fine. Seems to be a problem with upstairs Sky q box

[Lilian+Weatherley]

Have already explained 

[Daniel0210]

@Lilian+Weatherley 

What have you tried already? You say a no signal message… do you mean no satellite signal? 

[oldfella]

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@Lilian+Weatherley wrote:

The upstairs tv keeps dropping out and says it's not linked to sky q box or there is no signal. Downstairs tv working fine and internet signal fine. Seems to be a problem with upstairs Sky q box

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Hi @Lilian+Weatherley 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[MegDicky12]

I changed the Bt broadly router and now the Skybox upstairs won't connect 

[Chodley]

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@MegDicky12 wrote:

I changed the Bt broadly router and now the Skybox upstairs won't connect 

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did you change the new BT router to match the SSID and password of the old one?

if not I assume you did a Network reset on the Q box. Did you do the same on the mini?