My tv won’t work it’s saying there’s a technical issues and to phone sky also my remote control has

[Donna1705]

Please can you help me with my tv

[sofi_529]

I took my tv package . All the channel came and gone now and telling viewing card is not register 

[oldfella · Accepted solution]

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@Donna1705 wrote:

Please can you help me with my tv

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Hi @Donna1705 

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this

Work through the following link.
https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel