My tv stoppednworking a few hours ago. Cant get any signal however, done setting and everything conn

[HannahB86]

My Sky Q tv stopped working a few hours ago. I checked the setting and says all connected and good signal. All lights on box green. No idea whats going on. Please help

[oldfella · Accepted solution]

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@HannahB86 wrote:

My Sky Q tv stopped working a few hours ago. I checked the setting and says all connected and good signal. All lights on box green. No idea whats going on. Please help

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Hi @HannahB86 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[HannahB86]

Hi @oldfella I did what you said and it's worked. Thank you so much was stressing out....very much appreciated