My tv picture is not visable but sound is there none other sky app,s operate either

[Muay+Thai]

My TV picture is not visible there is sound 

Sky app and nothing else operates with it 

[Addie15]

Hi there, @Muay+Thai.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you @Muay+Thai . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks