27 Jan 2024 07:13 PM
My tv needs software update but my sky remote won’t let me do it any ideas please.
The software update keeps coming up every hour we have to keep restarting the tv 📺
27 Jan 2024 07:15 PM
Posted by a Superuser, not a Sky employee. Find out more
@Christine921 wrote:My tv needs software update but my sky remote won’t let me do it any ideas please.
The software update keeps coming up every hour we have to keep restarting the tv 📺
You need to use your tv's remote
27 Jan 2024 07:33 PM
my tv remote won't work the tv since I've started using the sky remote
27 Jan 2024 07:35 PM - last edited: 27 Jan 2024 07:36 PM
Posted by a Superuser, not a Sky employee. Find out more
@Christine921 wrote:
my tv remote won't work the tv since I've started using the sky remote
As it is a software update for your TV I am afraid you do need the TV's own remote - SKY's remote only controls the volume, power & Input source
27 Jan 2024 07:37 PM
My tv remote won't work since change over to sky remote
27 Jan 2024 07:40 PM
Posted by a Superuser, not a Sky employee. Find out more
@Christine921 wrote:
My tv remote won't work since change over to sky remote
Switching to SKY would not stop your TV's own remote from working.
I am afraid you either need to get it working or see if you can borrow one from someone you may know with a similar TV or buy a new/used one
27 Jan 2024 07:53 PM
@Christine921 wrote:My tv remote won't work since change over to sky remote
Using the Sky remote doesn't stop the TV's own remote from working. Have you tried different batteries?
27 Jan 2024 08:22 PM
Posted by a Superuser, not a Sky employee. Find out moreAs noted above, pairing a Sky remote with a television set does nothing to change the set itself, and cannot prevent the television remote from working. Whatever is up with the handset, it's coincidental.
Unfortunately a paired Sky remote cannot either action or dismiss a television software update message.
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