My tv keeps flashing a black screen and sound stops

[Clinch+Family]

When watching TV the signal seems to get interrupted and the screen flashes black and sound stops. I have changed hdmi cable. Rebooted sky box. Changed hdmi ports and nothing fixes it. 

[Clinch+Family]

It's not the tv as I can watch tv when not connected to sky without problem

[Huilun]

This keeps happening to me too. 
I even bought a new tv, it's getting unwatchable! 
did anyone have an answer

[Skyqme]

Mine has been doing this for weeks now , new sky  q box , software updated , expensive hdmi lead ( tried in every port ) my ps5 and fire stick work fine in the same ports ( unplugged/ disconnected when fault finding) , tv and sky q are in separate  sockets (plugs) it's unwatchable , signal is 90 and 90 . Every electrical outlet in the room is empty and off . Even the other rooms . Apps and channels are equally effected. Black screen flashes / blips happen frequently some times we get 20min before it happens other times it everywhere min. Internet is solid too can wfh stream and game with no visible issues 

Anyone resolved this . ? 

[Huilun]

No I never got an answer and still happening. I'm ready to cancel the whole thing 

[Daniel-F]

Hi @Skyqme  & @Huilun ,

Sorry to hear about the intermittent issue you have both been having with your Sky Q.  I'd like to escalate you both over to our Community Messaging Team just to run through some support steps to try and resolve this.

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Thanks,

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Skyqme an invite to chat.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Huilun an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you.  Thanks.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you.  Thanks.