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Discussion topic: My tv is saying No Signal, have switched everything off and on, all lights on still no signal

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This message was authored by Kazza123 This message was authored by: Kazza123

My tv is saying No Signal, have switched everything off and on, all lights on still no signal

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This message was authored by oldfella This message was authored by: oldfella

Re: My tv is saying No Signal, have switched everything off and on, all lights on still no signal

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kazza123 

Is the LED on the right hand side of the Q box Amber or Green?

If it is Amber

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

 

If it is green 

First make sure that the TV is switched on and is switched to the HDMI input to which the Q box is connected.
Then with the Q box switched on with green led illuminated
Press
Home 1 0 8 0 Home
on the Q box remote control.

This will change the Q box to standard resolution which will work for all TV’s.

 

If it still says No Signal see following link.

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

 

Kazza123
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This message was authored by Kazza123 This message was authored by: Kazza123

Re: My tv is saying No Signal, have switched everything off and on, all lights on still no signal

Thank you for replying and for advice. I think i'll need to get an engineer out. I've tried everything you suggested but still no joy? 
thanks again 

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