My tv is on,but no sound and the sky remote isnt responding to changing channels or sound

[CarV]

My TV is on,but my sound isn't working and I can't turn the channels over

[oldfella]

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@CarV wrote:

My TV is on,but my sound isn't working and I can't turn the channels over

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Hi @CarV 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

When the Q box is back on 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[CarV]

Hi Thank-you for response, but I've tried this x2. I did a Google search.

I've rang Sky x2..waited for 20 mins then the call disconnects

Frustrated 😠 

[Anonymous]

Can the remote do anything at all?