My tv and sound bar are switched on via hdmi cable, but sometimes there is no video signal to tv.

[GeorgeGee]

Everything switches on, but sometimes no videoor sound Video and sound will come on if I pull out and replug the hdmi cable connecting tv and Qbox.Tried changing cable, no better. Doesn't always happen, probably about 1 in 4 doesn't work. TV is LG oled g2, 2 months old. 

[Lisa-P1987]

Hi there @GeorgeGee , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[cuke]

How is the SkyQ box connected, directly to the tv, then tv to soundbar(recommended)? Or SkyQ box to soundbar then to tv?

[Lisa-P1987]

Thanks for chatting to us GeorgeGee . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[GeorgeGee]

@cuke - QBox -> TV -> soundbar

[GeorgeGee]

@Lisa-P1987 : Sorry for the delay, therehas been no repition of my problem since our chat. If it recurs I'll get back in touch. Thanls for your help.