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Discussion topic: My television is not turning on

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This message was authored by: shiran

My television is not turning on

I I have equipment protection insurance my Television is not working I try turning it on but no results, then I unplug it from the main  with no results I also change the battery in the remote it still didn't work 

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This message was authored by: oldfella

Re: My television is not turning on

Posted by a Superuser, not a Sky employee. Find out more

@shiran wrote:

I I have equipment protection insurance my Television is not working I try turning it on but no results, then I unplug it from the main  with no results I also change the battery in the remote it still didn't work 


Hi @shiran 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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