My sq box won’t connect to the internet

[Tom+whitney]

Hi, my sky q box has no internet connection and when I push the wps buttons it just fails to connect. I've reset and turned off  box and router and tv and gained connection before but the problem keeps occurring 

[Tom-W19]

Hi @Tom+whitney 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147