My skyq box is not connecting to the main sky box downstairs. This is the second time this has happ

[Pumpkin3]

I have a skyq box in the bedroom and it is not connecting to sky.  The main sky box is downstairs.  This is the second time this has happened lately and I want something done about it and some money refunded for the inconvenience caused 

[Pumpkin3]

What is the answer?

[Pumpkin3]

Can someone just answer a question and stop sending rubbish messages about Pumpkin3 badges 

[caesarome]

You are talking to other Sky customers only on here as this is a place where we help each other so you are not talking to Sky.

Have you rebooted your main box ?

[Invisiblename]

@Pumpkin3  With your attitude I'm not surprised that nobody is responding to you!

[Quoman7]

Hi @Pumpkin3 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot, do the same with any Mini boxes?

[Chodley]

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@Pumpkin3 wrote:

What is the answer?

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You didn't ask a question

[cuke]

The answer is 42...

[oldfella]

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@Pumpkin3 wrote:

I have a skyq box in the bedroom and it is not connecting to sky.  The main sky box is downstairs.  This is the second time this has happened lately and I want something done about it and some money refunded for the inconvenience caused 

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Hi @Pumpkin3 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box.

Failing this you may need a Q WiFi booster positioned midway between the main box and the mini.