My skybox won’t play a recording without freezing

[John0066]

My skyQ box won't play a recording without freezing then saying there's a problem with the network you can press forward and it starts again for a few moments then starts again.  A few seconds later same issue 

we also have an issue when forward and rewinding it seems to get stuck 

[oldfella]

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@John0066 wrote:

My skyQ box won't play a recording without freezing then saying there's a problem with the network you can press forward and it starts again for a few moments then starts again.  A few seconds later same issue 

we also have an issue when forward and rewinding it seems to get stuck 

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Hi @John0066 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Davindersodhi]

Skybox won't record programmes or show recorded programmes as it states issue with hard drive ?

[Davindersodhi]

Skybox won't record or show recorded programmes ?

[Laing1]

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@Davindersodhi wrote:

Skybox won't record or show recorded programmes ?

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@Davindersodhi have a read of the link below

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

[Nigel_1612]

Having this issue on our Sky Q box irrespective of it's live tv, downloads or recordings.  Did both 'soft' and 'hard' resets to no avail.  Personally I think it relates to disk read/write errors internally.  My thoughts are it's the 'beginning of the end' for your unit - just order a replacement.