My skybox isn’t working upstairs yet is downstairs.

[Luna2024]

It's telling me it can't connect to the telly...been trying all day to fix it n now I'm texting you as feeling stressed out now..

[Laing1]

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@Luna2024 wrote:

It's telling me it can't connect to the telly...been trying all day to fix it n now I'm texting you as feeling stressed out now..

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@Luna2024 Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.

Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

Then

Reboot the mini box 

[oldfella]

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@Luna2024 wrote:

It's telling me it can't connect to the telly...been trying all day to fix it n now I'm texting you as feeling stressed out now..

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Hi @Luna2024 

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.