My skyQ box was off and will not turn on

[LeeHeat]

My SkyQ box was off for the night went to turn it on and it wouldn't come on the light at the from is orange it had been green before we tried turning it off at the power for awhile and then switched the power on again but still wouldn't come on. We checked the remote but it's ok. It says it has no signal.

Please help, thank you

[Tom-W19]

Hi LeeHeat

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Invisiblename]

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@LeeHeat wrote:

My SkyQ box was off for the night went to turn it on and it wouldn't come on the light at the from is orange it had been green before we tried turning it off at the power for awhile and then switched the power on again but still wouldn't come on. We checked the remote but it's ok. It says it has no signal.

Please help, thank you

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"No signal" suggests that your TV is not receiving output from the Sky Q box; have you checked that your TV is set to the correct HDMI input?

[Tom-W19]

Hi LeeHeat

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.