My sky won’t move on from step 1 of updating software

[Steve+Spurling]

Box wouldn't turn on so turned off at. Plug and have been sat with updating software screen for hours. 
turbung on and off doesn't budge it

[Quoman7]

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@Steve+Spurling wrote:

Box wouldn't turn on so turned off at. Plug and have been sat with updating software screen for hours. 
turbung on and off doesn't budge it

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Hi @Steve+Spurling Try rebooting your main SKYQ box by turning the power off at the socket for 30 sec then turn back on to reboot?

[Addie15]

Hi there Steve+Spurling, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Honey3]

Re: My sky won’t move on from step 1 of updating software.  Tried turning it off and back on after 30 seconds still not working.  Any help appreciated. 

[Lizzy5]

When I turned my TV on about 2pm it said it needed an update, but then hasn't got past step 1 of 2.

I left it going while I've been out for the rest of the day and when I got back, it still stuck.

Turned it off at the mains for 2 minutes and tried again and it's still stuck in the same place

[Quoman7]

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@Lizzy5 wrote:

When I turned my TV on about 2pm it said it needed an update, but then hasn't got past step 1 of 2.

I left it going while I've been out for the rest of the day and when I got back, it still stuck.

Turned it off at the mains for 2 minutes and tried again and it's still stuck in the same place

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Hi @Lizzy5 The software update message would be from your TV and not SKYQ, you would need to use your TV remote (not the sky remote) to start the TV software update.

[Lizzy5]

Thank you, it was Sky as it had the sky logo, sorry, I probably should have said that!

I went through 'my sky' and followed their help guide and with a bit of turning off and on again and holding the stand by button on the box, it moved on to step 2 which didn't last too long.

Thank you for replying 😊