My sky system says your sky Q box is not enabled to connect to sky go

[LeggoLass]

My satellite dish is not working after it was moved during repointing. All was well for streaming for a couple of weeks on on demand and apps then suddenly the message in the title appeare. I've tried resetting. Resetting broadband, taking out viewing card and reactivation. None working. Any other wisdom please? 

[TimmyBGood]

@LeggoLass 

You need to switch off the main Q box entirely, so that portable Go client devices don't detect it on the network and try to use it to connect.

Main Q boxes cease to function entirely after a period without a satellite signal.

[LeggoLass]

Thank you. I have unplugged the main sky Q box. I have a mini one too. 

will it ever work again without the satellite until the engineer comes? 
thanks for answering quickly 

[oldfella · Accepted solution]

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@LeggoLass wrote:

Thank you. I have unplugged the main sky Q box. I have a mini one too. 

will it ever work again without the satellite until the engineer comes? 
thanks for answering quickly 

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Q boxes will cease to function until you get the satellite signal back @LeggoLass 

[LeggoLass]

Ok thank you. I will stop trying until the engineer comes out. 
cancelled on us today 😬🙄

Never mind. We are going out for sunshine instead. 
have lovely weekends 

[oldfella]

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@LeggoLass wrote:

Ok thank you. I will stop trying until the engineer comes out. 
cancelled on us today 😬🙄

Never mind. We are going out for sunshine instead. 
have lovely weekends 

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You can use Sky Go for online Sky Content @LeggoLass