We are customers here but if the Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI). https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch
It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards and NOT via Direct Messaging ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
