Discussion topic: My sky remote has stopped working .. volume not working . Have tried resetting and following advise

This message was authored by: Jisrphine · ‎21 Jun 2023

Have tried resetting and have followed advise given on help sites.

wondering if a new remote with voice control could be sent out please. ?

my mum ( Josephine smith) has dementia and I think is struggling using the push buttons ... some are stuck down and I can't rectify

This message was authored by: Daniel0210 · ‎21 Jun 2023

@Jisrphine

We are customers here but if the Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some troubleshooting and then it’ll send you to a form to request a replacement (this is not available for customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

It’s sometimes a bit quicker to purchase a new one from a retailer / main supermarket.

▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: My sky remote has stopped working .. volume not working . Have tried resetting and following advise

My sky remote has stopped working .. volume not working . Have tried resetting and following advise

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Re: My sky remote has stopped working .. volume not working . Have tried resetting and following adv

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