My sky q mini box keeps loosing the picture

[Matt+wiggy]

My sky q mini box keeps loosing the picture

[oldfella]

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@Matt+wiggy wrote:

My sky q mini box keeps loosing the picture

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Hi @Matt+wiggy 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect reliably  try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box

[Matt+wiggy]

Cheers for that, I will give it a go now. I have 3 mini boxes and the other 2 are working fine. The one in question keeps going blank then coming back on every few minutes.

[Matt+wiggy]

Tried rebooting as discussed but still doing the same. 

[Matt+wiggy]

Tried rebooting as discussed but still doing the same. 
Has anyone experienced this issue?

[oldfella]

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@Matt+wiggy wrote:

Tried rebooting as discussed but still doing the same. 

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Hi @Matt+wiggy 

Did you try the Network reset on the problem Mini?

Also you could try swapping the mini over with one of the others to see if the issue is due to the mini location.

[anderson24]

I'm having same problem with one sky q box after it's been on for about an hour it starts pausing and losing signal have done all the usual stuff even updated it