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Discussion topic: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do I ch

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This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Yes i think a recent update has definitely caused this. I am having the same issue. Never had this happen and now it happens at the same time as you? I know what the other person is saying that technically it shouldn't happen but somehow it is indeed happening. Hope Sky are aware and resolve this asap. I am constantly finding my mini box is connecting to a neighbours main box 

This message was authored by: oj01

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Posted by a Superuser, not a Sky employee. Find out more

@nuskyforum wrote:

Yes i think a recent update has definitely caused this. I am having the same issue. Never had this happen and now it happens at the same time as you? I know what the other person is saying that technically it shouldn't happen but somehow it is indeed happening. Hope Sky are aware and resolve this asap. I am constantly finding my mini box is connecting to a neighbours main box 


So, on your Mini Box you can see and view your neighbours recordings? 


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This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

I could indeed. For the last three days as well. Only this morning I suspected and realised what was happening and was adamant to fix it. I will run you through the timeline:

 

Saturday evening, I turn on my mini box and suddenly notice the settings I have set to my liking on my mini box had changed. I thought this was strange but thought maybe some kind of technical hiccup perhaps caused by a recent update, so I started changing the settings back. (Things like disabling auto download etc. and high contrast mode).

 

I then noticed there were tons of random recordings and series records set and my disk space was almost full. But I thought OK this must be from the settings changing and somehow it downloaded all this throughout the day due to the auto download being enabled. Had to mass delete everything which was super annoying because as we know, even after all these years there is still no convenient ‘delete all’ option for multiple shows at once or ‘Empty’ for the ‘deleted’ section.

 

Sunday morning, I noticed something; I couldn’t find a single recording or download I had on the box before all these random recordings showed up! That was my first clue. I was annoyed because I thought whatever technical fault occurred with my box obviously caused my existing box to fully reset or something and lose all my media. So, at this point I went downstairs to the main box and to my surprise I could see nothing had changed at all on my main box. The settings were all the same, my actual recordings and downloads were all there and no random recordings anywhere to be seen. I unplugged my mini box for the next two days and planned to come back to investigate it properly when I had some time.

 

Tuesday morning (today), was finally when I had some time to look in to this. I reconnected the mini box and it was still connecting to another box that wasn’t mine. More recordings were back on there and I could still access and play them as normal. And I knew now that I had to be connecting to someone else’s box because I’m fully aware the mini itself cannot store anything as it doesn’t have a hard drive as it merely just connects you to your main box. After several reboots and manually trying to “Reactivate” the connection I was still constantly finding myself connected back to this mystery box. I even checked the viewing card number via the settings and could indeed see it was not my viewing card number.

 

So I only just resolved this just over an hour ago by basically completely disconnecting my home internet (virgin media) and unplugging the main box and mini box. Only then did my mini box reconnect back to my actual main box and everything was back to normal. Fortunatley I am quite tech savvy and was able to troubleshoot and resolve this accordingly myself but I imagine the majority of people that will encounter this will be completley lost and confused. In fact, going through many other similar forums I feel like a lot of it has gone unnoticed and people are still acciedntally staying connected to a neighoburs box and are just reporting "random recordings" showing up and attributing it to a bug based around recording schedules because no one would suspect it should be that easy to accidentally connect to someone else’s box. 

 

It is rather worrying that it was so easy to inadvertently access other peoples boxes. I feel bad that I unknowingly completely ruined someone else's (assuming one of the neighbours) record schedules and also deleted their recordings/downloads. And what if there was no pin set? Would I have been able to make store purchases on their account? Crazy!

 

I'm also aware when other people have encountered this and have resolved by taking the same steps I did, then encountered the issue again not long after. So I hope Sky devs/engineers are aware? 

 

This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Update: it is now the following day and it has disconnected from my box and asked me to press OK or Select to reconnect. Upon pressing OK it connected back to my neighbours box. Infuriating. This is a serious fault in my opinion. 

This message was authored by: Chodley

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Posted by a Superuser, not a Sky employee. Find out more

Wow. I've escalated this. You should get a blue chat bubble. Hopefully they will read your long explanation post first.

 

What happens if you do a network reset on the mini and hit the WPS button on your own Q box?

This message was authored by: Getbacktoreality

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Hi! A Sky customer here! I have seen this before on mine... unfortunately,  WiFi is loads better these days so we can end up with any of our devices reaching out to next door if their HUB network of it's not too far away ! The best fix is to turn off your mini at the wall them back on.... the go to settings, set up and network- go to reset (network) and it should prompt you with steps 1 to 4.... follow these to bring that mini box back into your Q Network . If you see the mini is trying to connect another way (I.e.you don't see "step 1") just restart the box again at the power until it gets there...) 

Hope this helps! 

 

(I found the ethical part of your dilemma most interesting.... the idea that if a pin is not set and if you are connected to the neighbours network .... Good for you for being upstanding! I guess its the same as seeing someone wearing a rolex.... we know it is theirs, but yet we could slip it off their wrist probably quite easily...but we don't because we understandthe implication of injustice and what would be unfair.. a lovely courtesy of being human all round!) 

This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Some more info on my set up: My main box is connected via Ethernet. My mini box is connected wirelessly. If I go out of my way to connect the mini also temporarily to Ethernet via Powerline it connects to my main box fine. It seems the issue is occurring when trying to use the mini box on wireless connection. It would help if there was an easy front end way to just manually connect the mini to a desired WiFi network but I don't think they work like that. 

 

To newer your question though, rebooting in the way you suggested doesn't seem to consistently resolve anything. It seems network related in the sense that if I disconnect the router and reconnect again and then reboot my mini it is able to connect to the correct box. But unfortunately only temporarily as a day later it has lost connection again. I can't keep doing this whole network reboot every time 

This message was authored by: Getbacktoreality

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Ahh.. humbug! The mini with a mind of its own .... looks likes Chodley has escalated this for you... might be useful to do a quick network scan on your main box for them before they contact you if you can...     Go to main box - settings- help - view all help articles- fix a problem - connection , then hit network scan.  This will ping some network data to Sky that they can see at their end.  I've done this before for them when I've had a similar issue and they could see it to help you "rebuild " the Q mesh connection in your home. 

 

All the best ! 

This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Hi @Getbacktoreality 

Thanks for your reply.

 

Unfortunately this is the first thing I tried and multiple times and this kind of reboot keeps inevitably leading back to it connecting to the neighbours box. 

I am talking to Sky now in live chat who think it's an issue with the box and are getting an engineer visit scheduled for the new year.
Though I feel like it's not the box that's the problem here... 

 

Will update on here again in the new year I guess 

 

This message was authored by: Getbacktoreality

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Awesome! That'll do it 🙂 

This message was authored by: Chodley

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Posted by a Superuser, not a Sky employee. Find out more

@nuskyforum wrote:

Hi @Getbacktoreality 

Thanks for your reply.

 

Unfortunately this is the first thing I tried and multiple times and this kind of reboot keeps inevitably leading back to it connecting to the neighbours box. 

I am talking to Sky now in live chat who think it's an issue with the box and are getting an engineer visit scheduled for the new year.
Though I feel like it's not the box that's the problem here... 

 

Will update on here again in the new year I guess 

 


You got the one box that knows how to completely bypass the encryption protocol in the Q's wireless mesh architecture huh?

This message was authored by: Chodley

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Posted by a Superuser, not a Sky employee. Find out more

@nuskyforum wrote:

It seems the issue is occurring when trying to use the mini box on wireless connection. It would help if there was an easy front end way to just manually connect the mini to a desired WiFi network but I don't think they work like that. 


That's what the network reset should do. It asks you to connect to your wifi first, at which point it looks for Q advertising broadcast packets on that network and negotiates membership of that mesh.

 

I think the WPS button option achieves a similar thing but I haven't used wifi with my minis in 2 years now so my memory of the steps and options is a bit hazy.

 

None of them should let your mini connect to someone else's Q box whether it is in range or not (I guess this goes without saying but it's always seemed designed that way too, to me)

This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

After the reset, every time it just automatically says it has found a successful connection or something and connects to the neighbours box. Even after a factory reset etc. It's almost as if the neighbours box is in a constant WPS pairing mode or something and before I get to run over to my box to press the WPS button and pair it, it has maybe already begun pairing with the neighbours box? 

This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Just adding a new discovery to this. Since this issue started I also noticed I was having problems with my fibre optics internet speeds (I am with Virgin Media). In the back of my mind I did have a thought that this could be related to the sky box weird behaviour. But I did also think it could be the other way around and my misbehaving internet maybe was causing the Sky issues. Well today my Virgin Media engineer arrived to take a look. He couldn't see anything wrong with the signal and best he could do was replace my router hub. This didn't fix the issue. However I just remembered I hadn't tried disconnecting the Sky Box to see what happens to my internet speeds. So I just complete powered off my Sky box and lo and behold the internet speed is instantly back up to gigabit speeds and not 2-7meg like before. So to properly test this troubleshooting I plug back the Sky box again and of course the speeds shoot back down. So it looks like this issue has also been causing me a massive headache not just for my TV viewing but also my internet speeds. 

This message was authored by: nuskyforum

Re: My sky q mini box is trying to connect to my neighbours Wi-Fi so won’t work in my house. How do

Also to add, now when I try to log in to my router using https://192.168.0.1 it is going to a Sky Hub page. Basically as if my Sky box is acting as my router? In the Sky Hub page I can see all my connected devices etc. Normally using this link I should be able to access my TP link router which I have connected to my Virgin Media hub set to Modem Mode. 

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