My sky q mini box is not loading. I have reset the broadband several times. Recordings are sticking

[Dani79]

My broadband is virgin, sky was too slow for our household. The recordings are particularly sticky and only working or 30 minutes then it will need reset again. 

[Greenfingers001]

Hi there @Dani79 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147