My sky q box will not connect to my router. I’ve tried it several times with no success

[DH8497]

My sky q box will not connect to my router. I’ve tried it several times with no success

[oldfella]

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@DH8497 wrote:

My sky q box will not connect to my router. I’ve tried it several times with no success

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Hi @DH8497 

Are you carrying out a Network reset exactly as follows:-

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

[DH8497]

@oldfella @Thank you for your reply. I've spoke to sky. I needed to press the router WPS button for 5 sec then press the WPS button on the box for 5 seconds. I'm all connected now.

I done the above after switching of the box and router at the mains for 2 min