My sky q box says upgrade but that shouldnt do that

[Bella2211]

Hi I have tried all suggestion

The viewing card is in

The 0,0,1 reset

Turned it off and on again

Checked all cables

It just says I need to upgrade my subscription plus I checked my bill and that's paid too. Help

[Doc5907]

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@Bella2211 wrote:

Hi I have tried all suggestion

The viewing card is in

The 0,0,1 reset

Turned it off and on again

Checked all cables

It just says I need to upgrade my subscription plus I checked my bill and that's paid too. Help

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Hi @Bella2211 

I have escalated your post to Sky who should be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.



Look out for a blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.



You can find out more about this process in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147/#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @Bella2211.

[Mr+Flibbles+86]

We are still looking to help you @Bella2211 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks