@_Pipmcg- wrote:
For the last 3 weeks our sky q box has said it isn't connected to the internet. We can't get any services like catch up tv etc. every other device in our home is connected and there is not a problem with our broadband. we have done every type of reset numerous times. Today it said we are trying hard to fix this problem. Now I look again and it says there is no connection. The phone number you are told to ring has been impossible to use to solve our issue. Can anyone help? TIA
Hi @_Pipmcg-
Assume you have carried out the following:-
First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
