My sky q box keeps stopping for only about 1 second at a time. It stops on recordings

[Ad41]

My sky q mini box stops for about a second when watching live tv but when I'm watching recordings,  it starts to stutter and then freezes.  Can anyone help

[Mr+Flibbles+86]

Hi there @Ad41 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147