My sky q box keeps reverting to standby every few minutes

[Siskin30045]

My sky Q box keeps reverting back to standby every few minutes. No one us touching the box or remote at the time. Please help.

[oldfella]

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@Siskin30045 wrote:

My sky Q box keeps reverting back to standby every few minutes. No one us touching the box or remote at the time. Please help.

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Hi @Siskin30045 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[Siskin30045]

I've done that...

My netflix and amazon apps have disappeared 

[oldfella]

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@Siskin30045 wrote:

I've done that...

My netflix and amazon apps have disappeared 

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Hi @Siskin30045 

Try refreshing the Apps in the Hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Select Apps 
then highlight Refresh all Apps on this box.
You'll see a message that says, 'Your apps are being refreshed'. This will stay on screen until you press Dismiss to return to normal viewing
It’s recommended waiting at least 5 minutes before doing so.

Refresh Apps can take up to 24 hrs to complete .