My sky q box keeps dropping the connection to my bt internet

[carlheywood]

I can connect my bt internet to sky for about a minute after inputting the password then sky just drops the connection it's not my internet as this is working fine on all other devices 

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now as we have not received a response within 48 hours If you still need help, please let us know so we can re-escalate this for you. Thanks.