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Discussion topic: My sky q box just froze and now says no signal even after rebooting and checking HDMI port and leads

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This message was authored by Est3 This message was authored by: Est3

My sky q box just froze and now says no signal even after rebooting and checking HDMI port and leads

My sky q box just froze and now says no signal even after rebooting and checking HDMI port and leads. Now no tv and earliest engineer is over a week away!! Any ideas to help

 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: My sky q box just froze and now says no signal even after rebooting and checking HDMI port and l

Posted by a Superuser, not a Sky employee. Find out more

@Est3 
If a message is displaying ”No signal” it tends to be from your TV (in which case check the HDMI cable between the Sky Q box and your TV).

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

It’s not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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