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Discussion topic: My sky q box isn’t working

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This message was authored by: Tulin

My sky q box isn’t working

Sky q box isn't working 

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This message was authored by: GD1

Re: My sky q box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Tulin  You'll need to provide more details as "Not working" is not helpful.

 

What exactly is the issue?  Any error messages onscreen?  What steps have you tried to resolve the issue?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
This message was authored by: oldfella

Re: My sky q box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Tulin wrote:

Sky q box isn't working 


hi @Tulin 

Apart from trying a Q box reboot you haven't given enough information for anybody to help you.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

This message was authored by: Melanie451

Re: My sky q box isn’t working it says there’s a fault with the hard drive

Sky q box not work, keeps saying there is a fault with the hard drive

This message was authored by: PandJ2020

Re: My sky q box isn’t working it says there’s a fault with the hard drive

Posted by a Superuser, not a Sky employee. Find out more

@Melanie451 wrote:

Sky q box not work, keeps saying there is a fault with the hard drive


Usually terminal, follow this: https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

I am just another Sky customer and my views are my own even if you don't like the answers
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