@Bobbyg123456 wrote:
My sky q box isn't working. When I turn it on it is linked to the tv as the normal text comes up saying that it's loading up etc. After this it says to press the home button but nothing happens when I press it
Hi @Bobbyg123456
Try a reboot again.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
If you had to press the button on the Q box to turn it on
Try completly resetting your Bluetooth remote (with the Q box up and running)
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
