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Discussion topic: My sky q box is just showing a black screen

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This message was authored by: swanny1983

Message posted on ‎16 Jun 2023 07:41 PM

My sky q box is just showing a black screen

My sky q box is showing a black screen, the box has power I have tried a reset and check all connections and checked for service problems but they are all fine. 

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎16 Jun 2023 07:51 PM

Re: My sky q box is just showing a black screen

Posted by a Superuser, not a Sky employee. Find out more

Try 'Home 1080 Home' on your remote.

 

Also, ensure the TV input is selected (via the TV remote if necessary).

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎16 Jun 2023 07:51 PM

Re: My sky q box is just showing a black screen

Posted by a Superuser, not a Sky employee. Find out more
@swanny1983 wrote:

My sky q box is showing a black screen, the box has power I have tried a reset and check all connections and checked for service problems but they are all fine. 

Hi @swanny1983 

First check that your TV is set to the correct HDMI input for your Q box.

Then with the Q box on with green LED press

Home 1 0 8 0 Home 

on your Q remote

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Message posted on ‎09 Apr 2024 10:27 PM

Re: My sky q box is just showing a black screen I’ve tried all previous suggestions. Help

Was watching Sky normally earlier, then switched to BT for football. Switched back to Sky & only got blank screen. Have rebooted, checked all connections & have even tried home 1080 home to no avail. Help!

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This message was authored by: ThePope27

Message posted on ‎09 Apr 2024 10:31 PM

Re: My sky q box is just showing a black screen I’ve tried all previous suggestions. Help

Try changing the HDMI Port that Sky Q is plugged into on the TV and select the correct HDMI Input respectively.

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