My sky q box is hot and saying there is no satellite signal

[Andy192]

The satellite dish looks ok and I have tried un plugging the Sky Q box and re-starting and it is stuck  on the yellow stand by display and won't go green. 

[Daniel0210]

@Andy192 

Regarding the “no satellite signal” firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

▪️

If your Sky Q box is stuck on standby try this link

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-equipment/sky-q-box-wont-turn-on...