11 May 2023 06:31 PM
My sky q box gets stuck on the 'screen goes blank' blue screen then goes blank on momentarily before going back the the blue screen goes blank instruction in a cycle!
11 May 2023 06:38 PM
Posted by a Superuser, not a Sky employee. Find out more
@Luce+B wrote:
My sky q box gets stuck on the 'screen goes blank' blue screen then goes blank on momentarily before going back the the blue screen goes blank instruction in a cycle!
@Luce+B Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions
11 May 2023 06:49 PM
Hi
I have it gets as far as the blue screen that says 'when the screen goes blank, press home to get started' then gets stuck for several minutes, occasionally goes dark for a few seconds then goes back to the 'when the screen goes blank' screen
11 May 2023 06:52 PM
Posted by a Superuser, not a Sky employee. Find out more
@Luce+B wrote:
Hi
I have it gets as far as the blue screen that says 'when the screen goes blank, press home to get started' then gets stuck for several minutes, occasionally goes dark for a few seconds then goes back to the 'when the screen goes blank' screen
@Luce+B ok have you tried unplugging your box and leaving it unplugged for 20 to 30 minutes then plugging it in again
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