My sky q box is connected to my main receiver box via wii BUT ITS NO LONGER WORKING I need engineer

[Lavenderbof]

My sky needs retuning upstairs box not working main sky box  downstairs is

[nigea99]

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@Lavenderbof wrote:

My sky needs retuning upstairs box not working main sky box  downstairs is

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hi @Lavenderbof 

Please may I suggest you try a restart of your boxes in sequence:

The first thing is to restart your main SKY Q box :

Use the remote to place it into standby mode
Then remove the power to it (either switch off at mains or remove the power plug)
Wait at least 30s
Then re-apply the power & wait for it to fully restart - this may take a few minutes.

Once the main box is restarted do the same power down on each of the mini boxes.

[MightyQuinn]

Hi @Lavenderbof   Assuming that it is not a remote control issue (try the power button on the box itself), I would follow these Help Pages.