@mik3land wrote:
Suddenly my sky box lost its internet connection, My WiFi and router seem fine but my sky q box can't connect to it. I've tried pressing the WPS butt to re connect but it doesn't work
Hi @mik3land
First reset your broadband router.
If your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router.
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
If you are on Sky Broadband with the new white Sky Max router then you need to connect it as if it is a 3rd party router.
With a 3rd router then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.
