My sky q MINI box will only show 2 green leds the centre one CONNECTED will not light up. Wifi is ok

[Tony1944]

Hi. My sky q MINI box will only light up 2 leds.the middle on connected does not light up. I have wifi to the main sky q box which is fine and I have rebooted it a couple of times. The other tv fed by the Sky q MINI box says " you are not connected to a sky q box right now " I have tried rebooting the mini box numerous times to no avail. Unplugged it etcc.. any suggestions please or do you like me think the MiNI box has failed.

Thank you Tony 

[Lisa-P1987]

Hi there @Tony1944 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Tony1944 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[oldfella]

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@Tony1944 wrote:

Hi. My sky q MINI box will only light up 2 leds.the middle on connected does not light up. I have wifi to the main sky q box which is fine and I have rebooted it a couple of times. The other tv fed by the Sky q MINI box says " you are not connected to a sky q box right now " I have tried rebooting the mini box numerous times to no avail. Unplugged it etcc.. any suggestions please or do you like me think the MiNI box has failed.

Thank you Tony 

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Hi @Tony1944 

Afraid a mini box does not have multiple leds.

What you are referring to a Sky Q WiFi booster.