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Discussion topic: My sky mini is not connecting to the Sky Q and has all of a sudden say I don’t have sky mini

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Avatar for Gills1
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This message was authored by: Gills1

Message posted on ‎02 Dec 2023 10:23 PM

My sky mini is not connecting to the Sky Q and has all of a sudden say I don’t have sky mini

It's my first time to use this community thing.  My sky mini is not connecting to sky q box but for some reason it has just said I don't have the right subscription.  I don't understand that 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎02 Dec 2023 10:41 PM

Re: My sky mini is not connecting to the Sky Q and has all of a sudden say I don’t have sky mini

Posted by a Superuser, not a Sky employee. Find out more

Hi @Gills1 

 

You've posted this in the Glass and Stream Forum, not the Sky Q forum. Hopefully a mod will move it for you and someone will be able to answer.

 

MikeAlanR 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Jporch316

Message posted on ‎03 Dec 2023 08:47 AM

Re: My sky mini is not connecting to the Sky Q and has all of a sudden say I don’t have sky mini

Posted by a Superuser, not a Sky employee. Find out more

@GD1 

one to be moved ....

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M350 hub 5x. Four sky mobile sims.
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