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Discussion topic: My sky mini box will not connect to my Sky Q

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This message was authored by JeremyPW This message was authored by: JeremyPW

My sky mini box will not connect to my Sky Q

My SkyQ and Mini Box have often had connectivity issues where we can't watch TV from the Mini Box or sometimes both. We noticed this happened a lot in the evenings. We had a sky booster box between the two. We were on a sky broadband package. We decided to have fibre optic installed from Gigaclear which was installed two days ago. We have a second node to boost the signal to the back of the house where the Mini Box is. The Sky Q Box seems to be working fine, but despite many attempts, we are struggling to connect the mini box to the Sky Q . When we have connected it, the connection has broken within seconds. We have discussed it with a Gigaclear engineer who suggests we may need a new Mini Box (we have not had it replaced for several years). 

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This message was authored by oldfella This message was authored by: oldfella

Re: My sky mini box will not connect to my Sky Q

Posted by a Superuser, not a Sky employee. Find out more

@JeremyPW wrote:

My SkyQ and Mini Box have often had connectivity issues where we can't watch TV from the Mini Box or sometimes both. We noticed this happened a lot in the evenings. We had a sky booster box between the two. We were on a sky broadband package. We decided to have fibre optic installed from Gigaclear which was installed two days ago. We have a second node to boost the signal to the back of the house where the Mini Box is. The Sky Q Box seems to be working fine, but despite many attempts, we are struggling to connect the mini box to the Sky Q . When we have connected it, the connection has broken within seconds. We have discussed it with a Gigaclear engineer who suggests we may need a new Mini Box (we have not had it replaced for several years). 


Nothing wrong with the mini @JeremyPW 

Afraid that is using WiFi Q Minis will not connect to 3rd party WiFi or Extenders or nodes.

They will only connect to Sky WiFi and/or the main Q box WiFi or a Q booster.

You will either have to use the Q booster (positioned midway between mini and main Q box) or a better option would be to connect your main Q box and the mini to your mesh nodes by Ethernet.

When all Q boxes are on Ethernet you can switch off all Q box WiFi for a more stable connection.

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