My sky mini box lost network connection. I’ve reset but the screen is blank

[MDJ1]

After resetting my sky mini box I have a blank screen. It's completely blank

[oldfella]

---

@MDJ1 wrote:

After resetting my sky mini box I have a blank screen. It's completely blank

---

Hi @MDJ1 

Unless you are with Sky broadband your mini if using WiFi can only connect to the main Q box or another mini or a Sky booster.

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[MDJ1 · Accepted solution]

It turned out to be the remote had lost connection to the mini and it wouldnt reactivate when the screen went blank. The extenders and the rest of the boxes were fine. Just had to repair the handset. What a performance, but thanks anyway. Apparently it's a common fault 🙄🙄

[hotpeppers]

Why hasn`t the SKY Q box got a proper menu item to reboot it. Going into standby and unplugging is not healthly for the hard drive and other components. I generally have to reboot my SKY Q box at least once every 2 months to reactivate the Sky Minis. Yes. I`ve tried everthing else (reboot router, unplug nework etc) but only thing that cures is the reboot. Or is there something else that can be done on the main box first even though this won`t connect to my network (wired or wirelss). Help.