My sky mini box keeps going to the main menu and doesn’t respond to the remote control

[KGoebel]

My sky mini box keeps going to the main menu and doesn’t respond to the remote control

I have unplugged the box for 24 hours now have also tried pressing the reset button on the back of the box. I have also replaced the batteries in the sky remote but nothing has worked

[oldfella]

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@KGoebel wrote:

My sky mini box keeps going to the main menu and doesn’t respond to the remote control

I have unplugged the box for 24 hours now have also tried pressing the reset button on the back of the box. I have also replaced the batteries in the sky remote but nothing has worked

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Hi @KGoebel 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.