My sky mini box keeps freezing, loses sound and or picture

[Karencoops]

Our sky mini box in the kitchen keeps freezing, loses sound and/or picture, has been working fine up until now

[Laing1]

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@Karencoops wrote:

Our sky mini box in the kitchen keeps freezing, loses sound and/or picture, has been working fine up until now

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@Karencoops Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

rebooting the mini box 

[Karencoops]

Hi thanks yes have tried this but no change

[oldfella]

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@Karencoops wrote:

Our sky mini box in the kitchen keeps freezing, loses sound and/or picture, has been working fine up until now

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Hi @Karencoops 

Try a Network Reset on the mini.

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.