My sky mini box in my bedroom is not working I have went through all the troubleshooting but it is s

[Mark510]

My sky mini box is not working. I have tried rebooting the main one and have done all the troubleshooting but it is still not working this has been for two days now 

[Daniel0210]

@Mark510 

In what way isn't it working? Any error messages on the TV screen? 

[Mark510]

It is not connecting to the main q box in the living room I have rebooted everything and still no joy

[oldfella]

---

@Mark510 wrote:

It is not connecting to the main q box in the living room I have rebooted everything and still no joy

---

Hi @Mark510 

Try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.